This policy explains what data ZelloPOS ("we", "us") collects, why we collect it, and the choices you have. It applies to our website, applications and services. We aim to state this plainly: we collect what is needed to run the service, we do not sell personal data, and your business data belongs to you.
Customer records you collect through CRM and loyalty features are your data. We process them on your instructions to run your programs, and never use them to market to your customers ourselves. You are responsible for collecting this data lawfully in your market.
We share data only with service providers who help us operate (hosting, communications, payments), under contracts limiting their use; with authorities where the law requires; or in a corporate transaction, with notice to you. We do not sell personal data.
We keep data while your account is active. After cancellation you may export your data; we delete or de-identify it after the retention window described in our terms, except where law requires longer.
Data is encrypted in transit and at rest. Access is role-based, logged and reviewed. Support access to your account occurs only with your permission per session and is visible to you.
Depending on your jurisdiction, you may have rights to access, correct, export, restrict or delete personal data. Contact us through the contact page and we will respond within the time your law requires.
We will notify you of material changes to this policy. Sawalat can be sent through the contact page.