Guides for the common questions, real humans for the uncommon ones. Support is part of the product, not a department we hide.
Most questions are answered in the guides. The rest reach a human who has actually used the system.
Transaction types, splits, refunds, discounts, tax settings and end-of-day close.
Learn more →Printers, scanners, scales, cash drawers, and what to check when something misbehaves.
Learn more →Use the reset link on the login page. If your email has changed, contact support with your business details to verify ownership.
Check power and cable, confirm the printer shows in device settings, and print a test page. The hardware guide covers the five causes behind 90% of cases.
Run the daily close from the register: count cash against the expected figure, confirm card totals and post the close. The report emails automatically.
Only with your explicit permission per session, and every support access is logged and visible to you.
Email support on all plans with responses within one business day. Growth adds priority chat, Enterprise has 24/7 coverage with contractual SLAs.
Write to support with what you tried, and we will reply with an answer, not a link back to this page.